FAQ


GUARANTEED CHRISTMAS DELIVERY

Please click here for detailed information about all our cut off dates for guaranteed Christmas delivery.

Christmas returns: Orders placed between the 23rd November - 24th of December will be eligible for exchange or refund up to the 22nd of January 2017

DO YOU SHIP WORLDWIDE?

Yes - check out the delivery information section for all our prices and services to different countries.

 

HOW DO I PLACE AN ORDER?

  1. We aim to make placing an order as easy as possible:
  2. Find the item you want to purchase.
  3. Select the size you want.
  4. Click Add to cart.
  5. Click on your shopping cart or go directly to the checkout and fill in your payment, billing and delivery details.

That's it - just wait patiently for your order to arrive at your door. 

DISCOUNT CODES

Please use any discount codes on the ‘Customer Information’ screen, on the right hand side you will see your order summary and the option to add a discount code.

GIFT CARDS

Gift Card codes are different to discount codes and must be entered in the ‘Billing Information and Payment’ section.

WHAT'S YOUR RETURNS POLICY?

You can refund or exchange items, unless specified, that you are not happy with within 28 days.
Please note: the item you are returning should be unworn, unwashed and in its original condition.

To refund or exchange your item(s) just follow the steps below:

  1. Fill out the returns and exchange form on your delivery note that came with the order. Please indicate if you would like an exchange or a refund.
  2. Mail the item(s) to our Returns Department using the returns label provided on your packing slip.
  3. Please note: this is not a pre-paid label and you will have to pay the postage costs.
  4. Once we receive the package we will deal with your request for an exchange or refund and we will keep you up-dated via email on the progress of your request.

CAN I CANCEL MY ORDER?

You can cancel your order with us so long as your order has not left our warehouse.
To find out what stage your order is at login to your account, to cancel your order email info@alexandriaplace.co with CANCEL MY ORDER in the subject line. Please include an order reference number in the message to make it easier for us to find your order.

CURRENCIES

At this moment we can only accept payment in USD $ - all orders will be processed at the current exchange rate and automatically deduct the correct amount from your bank account in your local currency. Click here to convert your cart total

I HAVE RECEIVED THE WRONG ORDER

Unfortunately this can happen from time to time. If there's a mix up with your order please contact our Customer Care team at info@alexandriaplace.co and they will organise an exchange and replacement. 

ITEMS BOUGHT AT A CONCERT

Alexandria Place is completely separate to the merchandise you find at tour dates, therefore we are unable to offer any refunds/exchanges. All tour merchandise sales are final however if you have received a faulty item please contact our customer care team who will do their best to help you. 

CAN I MEET THE BAND?

Alexandria Place is just the merchandise company owned by Asking Alexandria. Unfortunately we can’t organise any meet and greets with the band. Any opportunities through Alexandria Place to meet the band will be advertised via our newsletter, blog and the band’s social media accounts. It isn't possible to get your order signed by the band either.

 

HOW LONG HAS THE BRAND BEEN GOING?

Alexandria Place is brand new in 2017 as a way for Asking Alexandria to deliver the best possible merchandise to their fans, and take complete creative control.

CAN YOU SEND ME ITEMS TO PROMOTE ON MY BLOG/YOUTUBE/INSTAGRAM?

Alexandria Place doesn't currently have an endorsement program.

If your question wasn’t answered above please visit our Contact Us page here.